Memorial Hermann Health Plan has special concern for confidentiality. Safeguarding members’ health information is not only a legal requirement but also an important ethical obligation. Memorial Hermann Health Plan and its staff are entrusted with clinical information regarding our members.
Memorial Hermann Health Plan has special concern for confidentiality. Safeguarding members’ health information is not only a legal requirement but also an important ethical obligation. Memorial Hermann Health Plan and its staff are entrusted with clinical information regarding our members. We recognize that medical and billing records are highly confidential and must be treated with great respect and care by all staff with access to this information. Memorial Hermann Health Plan's policy regarding confidentiality of protected health care information reflects our strong commitment to protecting the confidentiality of our members’ personal health information. Learn More >
Memorial Hermann Health Plan, Inc., Memorial Hermann Health Insurance Company and Memorial Hermann Health Solutions, Inc. (collectively “MHHP”) comply with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. MHHP does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
If you need these services, contact Customer Service at the number on the back of your Member ID card, fax to (713) 338-6487 or email MHHealthAppeals@memorialhermann.org.
If you believe that MHHP has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Civil Rights Coordinator
Memorial Hermann Health Plan
929 Gessner Road, Suite 1500
Houston, TX 77024
(866) 350-2715 (TTY 711)
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, (800) 368-1019, (800) 537-7697 (TDD).
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html
Multi Language Insert - Medicare Advantage
Multi Language Insert - Commercial Plans
As a user of this site, you take on certain risks and responsibilities. You also have the right to know how we protect your privacy and ensure your confidentiality and what you should expect from us. Learn More >
Memorial Hermann Advantage HMO is provided by Memorial Hermann Health Plan, Inc., a Medicare Advantage organization with a Medicare contract. Enrollment in this plan depends on contract renewal.
All Commercial HMO products are underwritten by Memorial Hermann Commercial Health Plan, Inc.. All Commercial PPO products are underwritten by Memorial Hermann Health Insurance Company. All Hybrid products are administered by Memorial Hermann Health Solutions, Inc..
The marks "Memorial Hermann," “Memorial Hermann Health Plan,” “Memorial Hermann Health Insurance Company,” “Memorial Hermann Health Plan, Inc.,” “Memorial Hermann Health Solutions, Inc.,” and the Memorial Hermann "glow" logo are trademarks and/or service marks of Memorial Hermann Healthcare. The content and design of Memorial Hermann websites and online services are protected by U.S. and international copyright laws. You may not copy, reproduce, republish, upload, post, display, transmit, or frame any of these materials without prior written consent from Memorial Hermann or other copyright owners, except that you may view, download, display and print a single copy of these materials on a single computer for personal, noncommercial use only, so long as: (1) you do not alter or modify the materials in any way; (2) you include all applicable notices and disclaimers (including copyright and trademark notices); and (3) you do not use the materials in a way that suggests an association with Memorial Hermann or an affiliated Memorial Hermann entity.
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