The Memorial Hermann Flex Card is a new benefit for the plan year 2024. Members of Memorial Hermann Advantage Plans will receive their personal flex card at the beginning of 2024.

Questions? Contact Customer Service at (855) 645-8448

The Memorial Hermann Flex Card is a new benefit for the plan year 2024. Members of Memorial Hermann Advantage Plans will receive their personal flex card at the beginning of 2024.

Your Flex card will automatically activate at the start of 2024.

Visit the Flex card portal below to see the balance on your card and complete other actions, such as submitting a reimbursement request if you forgot to use your card.

Go To Flex Card Portal

Each Memorial Hermann plan will have a flexible spending card benefit for 2024. Check your Summary of Benefits document to get individual plan amount details. All plans have a Flex card benefit to use on the following:

  • Vision (glasses/contacts) & Hearing. Click here to see more details on hearing and vision.
  • Over-the-Counter (OTC) products via the Medline catalog or by using the card at approved brick and mortar locations. Click here to learn more about the OTC benefit. If you would like to see a list of merchants who sell OTC-approved products, please sign into your flex card portal.

Members of the Memorial Hermann Dual Special Needs Plans (DSNP) for people with both Medicare and Medicaid will also receive a Grocery Benefit on their Flex card.

Members on other plans who qualify for Case Management and are approved by a Case Manager may also be eligible to receive a Grocery Benefit added to their Flex card.

Health Plan Name Vision & Hearing (Annual) Over-The-Counter Products (per quarter) Grocery Benefit
Memorial Hermann Medicare Advantage HMO $1,500 $150  $500*
Memorial Hermann Medicare Advantage Golden Triangle HMO $900  $40  $500*
Memorial Hermann Dual Advantage (HMO D-SNP) $1,000  $200  $240 per quarter
Memorial Hermann Medicare Advantage Prime Value MA Only HMO $900  $100  500*
*Qualification based off enrollment in a Case Management program.

If you have any questions about your Flex Card or using the Flex Card portal, call our Member Experience team at (855) 645-8448 (TTY 711).

Additional Valued Benefits

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