Questions? Contact Customer Service at (855) 645-8448

Transportation

Available for all Memorial Hermann Advantage Plans, Modivcare manages routine non-emergency medical transportation (NEMT) for Memorial Hermann Health Plan members. Access to Modivcare is a benefit of your health plan and is designed to help you get to your:

  • Medical and dental appointments,
  • Pharmacy to pick up medication, and
  • Ongoing care such as dialysis.

Trip Allowance:

  • Medicare Advantage HMO - Twenty (20) one-way transports to a Health-related location per year.
  • Golden Triangle HMO (formally Jefferson HMO) - Twenty (20) one-way transports to a Health-related location per year.
  • Dual Advantage HMO (D-SNP) – Unlimited one-way transports to a Health-related location per year.
  • Memorial Hermann Advantage Prime Value MA-Only HMO - Twenty (20) one-way transports to a Health-related location per year.

To book your ride, visit MyModivcare.com or call (855) 330-9138.
(Please note that by clicking on this link, you will be leaving Memorial Hermann Advantage website.)

Please be sure to have the following information available when booking your ride:

  • Your Memorial Hermann Health Plan Member ID #
  • Date and time of your scheduled appointment
  • Name and address of your medical provider
  • Pick up address or location

Please call at least 3 business days in advance, but not more than 2 weeks before your scheduled appointment.
Ride Assist Help Line:(855) 330-9138
Call the Ride Assist Help Line if your transportation is late or if you need to schedule a pick up from a facility.

Additional Valued Benefits

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