Over the Counter (OTC) Products

As a Memorial Hermann Medicare Advantage plan member, you can get healthcare products every quarter as part of your plan benefits.

Questions? Contact Customer Service at (855) 645-8448

Over-the-Counter (OTC) Benefit

If you are a Memorial Hermann Medicare Advantage member, then you can get over-the-counter (OTC) products each quarter as part of your plan benefit. OTC products can be purchased using your flexible spending card. Click here to see a list of flex card -approved products and groceries. To learn more about your flexible spending card, click here.

Plan Name Benefit Amount per Quarter
Memorial Hermann Medicare Advantage HMO $150
Memorial Hermann Medicare Advantage Golden Triangle HMO $40
Memorial Hermann Dual Advantage (HMO D-SNP) $200
Memorial Hermann Medicare Advantage Prime Value MA Only HMO $100

Who provides the OTC benefit?

Medline Industries Inc. is a manufacturer and distributer of medical supplies that provides health care products and services to our Memorial Hermann Medicare Advantage plans. The products in this catalog are offered through Medline and they may also be referred to as LiveWell or OTC Benefits Solution or Services.

How Do I order?

There are 3 easy ways to order:

  1. You can order online at Medline at Home (you may need to register for an account.)
  2. Call Medline’s OTC Benefit Customer Service team directly at (833) 511-9844. OTC Advocates are available Monday-Friday 7 a.m.to 6 p.m. CST, to assist you.
  3. You can download the ordering form and mail it in to the address at the bottom of the form.

To place an order over the phone, online, or via mail, you will need to have your Memorial Hermann Health Plan member ID handy. Please remember to allow up to 7 to 10 business days for your products to arrive.

Where can I see what to order?

You may see the online Over-The-Counter Benefits Catalog here: (English) / (Spanish)

You can also go online at Medline at Home to view the entire online catalog.

Do I pay for shipping?

Products for Memorial Hermann Medicare Advantage plans are shipped directly to your door at no additional cost to you.

Additional Questions

If you have additional questions on products, shipment, ordering or other questions for Medline, you can contact them directly at (833) 511-9844.

For additional questions on your benefits or concerns regarding services, please call the Memorial Hermann Health Plan Customer Service department at (855) 645-8448 (TTY 711) for assistance. Hours of operation are 7 days a week from 8 a.m. to 8 p.m. CT, during October 1 – March 31 and Monday – Friday from 8 a.m. to 8 p.m. CT, during April 1 – September 30.

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